gbets FAQ — Your Questions, Answered

You must be at least 21 years old and located in the Philippines to open a gbets account. This requirement follows the rules set by Philippine gaming authorities and is strictly enforced during account verification. If you are found to be underage, your account will be suspended and any funds will be returned through the original payment method. We take age verification seriously to protect younger audiences and maintain a responsible gaming environment. If you are unsure whether you qualify, please review our Responsible Gaming page for more details.

On the Login page, tap the "Forgot Password" link below the login form. Enter the mobile number linked to your account and you will receive a one-time reset code via SMS. Use that code to set a new password — make sure it is at least eight characters long and includes a mix of letters and numbers for better security. If you no longer have access to your registered mobile number, contact our support team at [email protected] with your account details for manual verification. Always keep your contact information up to date to avoid access issues in the future.

No — each player is allowed only one active gbets account. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you accidentally created a duplicate account, contact [email protected] as soon as possible so the team can merge or close the extra account without affecting your balance or history. Our system automatically flags duplicate registrations using mobile number and device fingerprinting. Playing with a single account also ensures your VIP points and transaction history remain in one place for easy tracking.

Log in to your account and navigate to the Account Settings section from your dashboard. From there you can update your display name, email address, and notification preferences. Changes to your registered mobile number require identity verification for security reasons — follow the on-screen prompts to complete the process. Keeping your details current is important because withdrawal requests are matched against your registered information. If you encounter any issues updating your profile, reach out to [email protected] and the team will assist you promptly.

gbets displays odds in decimal format, which is the most straightforward format for new bettors. To calculate your potential payout, simply multiply your stake by the displayed odds — for example, a ₱100 bet at odds of 2.50 returns ₱250 if it wins (₱150 profit plus your original ₱100 stake). Higher odds mean a less likely outcome but a bigger potential return, while lower odds reflect a more probable result with a smaller payout. The odds on live markets update continuously as the game progresses, so the number you see when you open your bet slip may differ slightly from when you first viewed the market. Always confirm the final odds on your bet slip before tapping confirm.

In most cases, bets cannot be cancelled once they have been confirmed and accepted by the system. This is standard practice across sports betting platforms to maintain market integrity. Before you tap the final confirm button on your bet slip, always double-check the selection, stake amount, and odds. If you believe a bet was placed in error due to a technical fault on our end, contact [email protected] immediately with your bet reference number and a description of what happened. Our team will review the case and respond as quickly as possible, though refunds for user-confirmed bets are not guaranteed.

If a match is officially cancelled or postponed and does not resume within the timeframe specified in our betting rules, your stake will be refunded to your gbets wallet automatically. This applies to single bets and to the affected leg of any accumulator or parlay bet. For postponed matches that are rescheduled and played within 48 hours, the bet typically remains active and will be settled once the match concludes. You can check the status of any open bet from the My Bets section of your account dashboard. If a refund does not appear within 24 hours of a confirmed cancellation, contact [email protected] with your bet reference.